Impacts of Airline Service Quality on Airline Image in Airline Industry

Or in Airline Industry or in Airline

Next to fuel costs, crew costs are the largest direct operating cost of airlines. Therefore much research has been devoted to the planning and scheduling of crews over the last thirty years. The planning and scheduling of crews is usually considered as two problems: the crew pairing problem and the crew assignment (rostering) problem. These problems are solved sequentially. In this paper we foc...

Or in Airline Industry

Supplements in Airline Cabin Service

Airlines and their services are very often part of the supply chain in tourism. Therefore, the quality of on-board service contributes to the passengers’ overall satisfaction with the entire journey. Given that the cost of personnel is the second highest component of direct operational costs next to fuel, airlines are more inclined to reduce the level of their workforces rather than to invest i...

Service quality and productivity in the U.S. airline industry: a service quality-adjusted DEA model

The airline industry faces economic challenges making it paramount that they provide satisfactory service to customers relative to their expectations. This study uses a service quality-adjusted data envelopment analysis (SQ-adjusted DEA) to study US-based airline carrier operational efficiency. We found that airlines can overcome the traditional tradeoff between quality and productivity. Using ...

Dimensional Analysis of Airline Quality

Dimensional analysis is widely used in physics and engineering to contribute to modeling systems in which variables are measured in incompatible units. I used dimensional analysis to rank the airlines in overall quality based on US Department of Transportation data: on-time arrivals, denied boardings, mishandled baggage, and customer complaints. The results conflict with the well-known airline ...